Melon, your Operations Manager

It's 6am and someone just called in sick. Melon's already on it

Melon keeps track of who is working, who is free and who suits each job. When someone can't make it, it finds the right person to step in. Every morning you get the day in one message, and on Friday the report is already written. It checks in with your managers, makes sure nothing is lost when someone changes teams, and follows up on every problem until it's fixed, on the WhatsApp and phone your team already uses.

Talk to Melon Talk to our team

Coordinators

Chris · 6:01Joy can't make Mrs Harris today. She's sick.

Melon · 6:02Dana knows the family and is free until 7pm. Megan is closer but hasn't met her. Shall I ask Dana?

Chris · 6:02Yes please

Melon · 6:14Dana is confirmed for 7am. Roster updated, handover note sent, and the family knows who is coming.

Cover · Mrs Harris

6:01Call-out: Joy, Mrs Harris, 7am to 7pmReceived

6:02Ranked three replacements against the family's needsDone

6:14Dana confirmedCovered

6:15Roster updatedDone

6:16Handover note and family update sentSent

Melon covering a call-out. Sample data.

The day-to-day work Melon takes over.

Your managers don't have to learn anything new. Melon fits around how they already work.

Finds cover when someone can't come inMelon suggests the best person to step in, checks with you once, then confirms them, updates the schedule and lets the client know.Knows who's workingWho is on, who is free and who is close to their hours, kept up to date from the sheets and messages you already use.Matches the right person to new workNew client, new site or new shift: Melon suggests who fits, using the rules you agreed.Checks in with your managersA short message at the end of each day, so updates arrive without anyone chasing them.Passes on what mattersWhen someone changes teams or covers a client, the notes go with them.Follows up on problemsEvery complaint and incident gets an owner and a follow-up until it's closed.Sends the morning briefEvery manager gets a short message first thing: what's on today and anything that changed overnight.Writes the Friday reportThe numbers from the week, gathered from your chats and sheets, ready on Friday afternoon.

Coordinators

Chris · 6:01Joy can't make Mrs Harris today.

Melon · 6:02Dana knows the family and is free until 7pm. Shall I ask her?

Chris · 6:02Yes

Melon · 6:14Dana is confirmed for 7am. Roster updated and the family knows.

On now14 caregivers across 11 visits

Free todayDana until 7pm, Megan after 2pm

Near their hoursRuth, 38 of 40 this week

Off sickJoy, back Thursday

New clientMr Cole, Berkeley, mornings from Monday

Best fitMegan: lives nearby, speaks Spanish, free mornings

Also fitsDana, but she's near her hours

NextWaiting for your yes before Melon asks Megan

Site managers

Melon · 5:30pmQuick check-in for today: anything I should know about Oakland?

Grace · 5:41pmAll good. Mr Bennett's daughter wants a call tomorrow.

Melon · 5:41pmNoted. I'll remind you at 9 and log it on his file.

Dana

Melon · 6:15Handover for Mrs Harris: she likes tea before her walk, and her son visits at 4. Door code is in the app.

Dana · 6:16Thanks, got it.

Incident · Mr Bennett

MonFamily reported a missed visitOpen

MonTold the site manager and logged itDone

TueChecked the visit happenedDone

WedAsked you to close itNeeds your yes

Morning brief

Melon · 7:00Morning Grace. Six visits today, starting with Mr Bennett at 9. His daughter asked for a call after the visit, and Dana is covering Mrs Harris until 7pm.

Your week, from MelonFriday, 5:00pm

Three of this week's nine call-outs came from the Oakland team on a Monday morning. That's the third week running.

118 of 121

Shifts covered

16 min

Average time to cover

5 of 5

Check-ins in

Click through to see each one. Sample data.